Return & Refund Policy

We have a 30-day guaranteed return policy, which means you have 30 days after receiving your item to request a return

  1. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 
  2. To start a return, you can contact us at admin@sneakyhenry.com or go to our return center. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
  3. You can always contact us for any return question at admin@sneakyhenry.com.

  • Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

  • Exceptions / non-returnable items 

Certain types of items cannot be returned, like sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

 

  • Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

  • Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Return & Refund Policy FAQ

1. How do I return?

  • Visit our returns center
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

2. What items are returnable? 

  • Within 30 days from the date of purchase
  • In unused and resell-able condition
  • In the original packaging with all the tags intact

3. What items are non-refundable? 

  • Gift cards
  • Discounted items (if applicable)

4. The item I received is damaged!

  • If the purchased product is faulty, reach out to us within 7 days of the delivered date.

5. Can the items be exchanged?

  • We allow the exchange of purchased items for selectable variants.
  • Once the exchange request is approved, the replaced item will be shipped to you.

6. What are the refund options?

  • Refund to the original payment method

7. How do I ship back the items?

  • For instructions on how to ship the returned products, refer to the email received after placing the return request at our return center.

8. How soon will I get my refund?

  • Once your returned item is received and inspected, you will be notified via an email.
  • You will also be informed about the approval or rejection of your refund request.
  • If approved, the refund request will be processed within 5 - 7 working days after approval.

9. My question is not addressed...

  • If you have any queries regarding return or refund, reach out to us.